These terms cover our website (hampshiremarketgarden.co.uk), our online shop (shop.hampshiremarketgarden.co.uk), the HMG app for iPhone and Android, our events, workshops and online sessions, and our community.
Orders placed in our shop are also covered by the shop's own Terms & Conditions. Where the two differ, the shop's terms apply to shop orders. How we look after your personal data is explained in our Privacy Policy.
By using our services, you agree to these terms. If you are under 18, please ask a parent or guardian before you order, book or join our community.
3. Veg boxes and shop orders
Order deadline: orders and changes for the coming week must be in by 7am on Monday. After that, we start picking and packing, and we can't promise to change an order.
Box subscriptions: you can pause, skip, change or cancel your veg box in your shop account before the deadline. A change made after the deadline applies from the following week.
What's in your box: our boxes are seasonal, so what's in them depends on what's ready in the field and the weather. Sometimes we have to swap an item for something of similar value.
Weights: fresh produce varies, so weighed items may be up to 10% above or below what you ordered. We try to balance this across your order so its value stays about the same.
Prices: prices are shown in the shop and include any VAT that applies. We may change prices, but never for an order you've already placed.
Accepting orders: we can decline or cancel an order, for example if something has sold out or we can't deliver to your address. If we do, we'll tell you and refund anything you've paid for it.
Cancelling: because most of what we sell is fresh food, picked and packed for you, the usual 14-day right to cancel doesn't apply to it. Please make any changes before the Monday deadline.
4. Delivery and collection
We deliver on the day shown for your area. We do our best to arrive within the times we give, but weather, traffic and the farm can sometimes hold us up.
Please make sure your address and delivery instructions are correct. We can't be responsible for a delivery that goes astray because of a wrong address or instructions.
If you've asked us to leave your order somewhere when you're out, it's your responsibility once we've left it there. We may take a photo to show where we left it.
If you collect from a drop site, please collect on your delivery day within the collection times. Orders left uncollected can't be refunded, and hosts may pass them on so no food is wasted.
5. If something isn't right
If anything in your order is missing, damaged or not good enough, please tell us as soon as you can, ideally on your delivery day, with a photo if possible. Email us, message us on WhatsApp, or use Chat in the HMG app. We'll put it right, with a replacement, a credit on your account or a refund.
Your rights under the Consumer Rights Act 2015 still apply: goods must be as described, of satisfactory quality and fit for purpose.
6. Payments
Card payments are handled by our secure payment providers. We never see or store your full card number.
If you pay by bank transfer, please use the reference we give you, so we can match your payment to your account.
If an amount is owed and stays unpaid after we've asked, we may pause your orders and, as a last resort, pass the debt to a collection agency.
Credits, promotional codes and referral rewards can only be used in our shop, can't be exchanged for cash, and may have their own conditions, which we'll tell you about.
7. Events, workshops and HMG Live
Booking: your place is confirmed once you've booked and paid (for paid events). We'll email you the details.
If we cancel: if we have to cancel or move an event, for example because of the weather, we'll tell you as soon as we can and offer a new date or a full refund.
If you can't come: please let us know as soon as possible, so we can offer your place to someone on the waiting list. We'll move your booking or refund you where we can.
At the farm: it's a working farm. Please follow our team's directions, wear suitable clothes and shoes, and keep children with you at all times.
HMG Live: our online sessions are for learning together. You can watch and chat, and the host may invite you on camera. Some sessions are recorded and shared, for example on our YouTube channel. If you'd rather not appear, keep your camera off and don't go on stage. The same community guidelines apply to the session chat.
8. The HMG app
Your account: you sign in with your email address and a code we email you. Please keep access to your email and phone secure, and tell us straight away if you think someone else has used your account.
The shop in the app: the app's Shop tab shows our online shop. Orders there are the same as orders on our website and are covered by section 3.
Notifications: you choose which notifications you get in Account, and can change them at any time.
Deleting your account: you can delete your app account at any time in Account. This doesn't cancel a veg box subscription, which you manage in your shop account.
Availability: we're a small team and do our best to keep the app working, but we can't promise it will always be available or free of faults. We may update, change or withdraw features.
Apple and Google: these terms are between you and HMG, not Apple or Google. Apple and Google aren't responsible for the app or its content, and have no duty to support it. If you downloaded the app from Apple's App Store, Apple's standard licence terms also apply.
9. Community guidelines
Our community, in the app and at the farm, is a friendly place for HMG customers, volunteers and supporters. Before you post for the first time, we ask you to agree to these guidelines.
Be kind and respectful, even when you disagree.
We don't allow abuse, harassment, bullying, hate, threats, sexual content, spam, scams or anything illegal.
Don't share other people's personal details, or photos of people who haven't agreed.
Don't pretend to be someone else, or to speak for HMG.
Only post photos and words that are yours to share.
You can report a post or comment, or block someone, from the ••• menu. We review every report and remove anything that breaks these guidelines. We may suspend or remove anyone who breaks them, without notice if it's serious. If you see something that worries you, please email us.
10. What you share with us
Your posts, photos, comments and recipes stay yours. By sharing them in our community, or sending them to us, you allow us to show them to other members and, where it's clearly helpful (for example a recipe or a photo from the farm), to share them in our emails, website or social media, crediting you by first name. If you'd rather we didn't share something beyond the community, just tell us and we'll take it down.
Everything else on our website and app, including our words, photos, recipes, videos and logo, belongs to HMG or the people who made it. Please ask before using it for anything other than your own personal use.
11. Volunteering
Volunteering with us is voluntary, and either of us can stop at any time. Before your first session, we'll ask you to read and sign our volunteer documents, including health and safety. They set out what to expect at the farm, and they apply alongside these terms.
12. Our responsibility to you
We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or not taking reasonable care.
We don't exclude or limit our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else where the law doesn't allow it.
Our services are for personal use. We aren't responsible for business losses, such as loss of profit or business opportunity.
We aren't responsible for delays or failures caused by things outside our reasonable control, such as severe weather, crop failure, illness or problems with suppliers.
Nothing in these terms affects your legal rights as a consumer.
13. Changes and ending
We may update these terms from time to time, for example when we add a new service. We'll put the new version on this page with a new date, and tell you about any big changes. If you keep using our services after a change, the new terms apply.
You can stop using our services at any time. We may stop providing a service, or stop providing it to you if you seriously or repeatedly break these terms. We'll always refund anything you've paid for that we don't provide.
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts. We'd always much rather talk things through first.
14. Contact us
Any questions about these terms, or anything else, just get in touch: